Porcelain Dreams

Refund Policy Porcelain Dreams ensures customer satisfaction with our free Revision Policy which enables you to improve on your initial design brief free of charge, however In case of any dissatisfaction from any design services provided by Porcelain Dreams, you can submit a refund request within five days of your initial order. However, it shall be assumed between both parties that you are satisfied with your initial order if a refund request is not received within five days of receipt of payment. For any Special / Combo packages, refund will be applicable the same as it is on the single packages.
 

Your refund would be processed as per the chart below:

If request for refund is made within 24 hours of payment received, you would be eligible for Full Refund (less 10% service & processing fee).

If request for refund is made within 24-48 hours, you would be eligible for 66% refund (less 10% service & processing fee).

If request for refund is made between 3- 5 days of the order delivery, you would be eligible 33% refund (less 10% service & processing fee).

No refund request will be entertained after 5 days, however since I believe in customer satisfaction you are encouraged to contact me in case of any concern.

Please Note that the 10% service & processing fee are not refundable.

All refund requests should be communicated to the customersupport@porcelaindreams.net . Porcelain Dreams, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.